Refund Policy for OTT Platform sineyqueen.com

Last Updated: [Nov 16, 2025]

Thank you for choosing our OTT streaming services. We strive to provide the best entertainment experience. Please read our refund policy carefully before purchasing any subscription.

1. General Policy

All subscription purchases made on our OTT platform are non-refundable, except in special circumstances mentioned below. By subscribing, you agree to this refund policy and our Terms of Service.

2. Eligibility for Refunds

A refund may be granted only in the following cases:

1. Technical Issues

You may request a refund if:

• You were unable to access the service due to a verified technical issue on our end.
• The content consistently fails to load or stream despite a stable internet connection.
• There was a platform-wide outage that affected most users.

Note: Issues caused by your device, internet provider, or third-party apps are not eligible.

1. Duplicate Payment

If you accidentally made duplicate payments for the same subscription, you are eligible for a refund of the extra amount.

1. Unauthorized Transaction

If your account was charged without your knowledge or consent, a refund may be issued after verification.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• You changed your mind after subscribing.
• You watched or partially watched the content.
• Your subscription expired before you used it.
• You purchased the wrong plan but already accessed content.
• Offers, discounts, trial plans, or promotional packages are non-refundable.

4. Free Trials

If your subscription includes a free trial, no refund will be provided once the trial automatically converts into a paid plan unless a technical error occurred.

5. Refund Request Procedure

To request a refund:

1. Email us at support@sineyqueen.com or raise a ticket via the app.
2. Include the following details:
   • Registered email/phone
   • Payment screenshot
   • Transaction ID
   • Reason for refund
3. Our support team will review your request within 3–5 business days.

If approved, refunds will be processed within 7–14 business days to your original payment method.

6. Third-Party Payment Platforms

If you subscribed through Google Play, Apple App Store, or any other third-party platform, their refund policies will apply. We may not be able to issue refunds directly in such cases.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Updates will be posted on this page.